[EN]

Dear customers,

This update is regarding the incident on 18th of October 2020, when our services went offline for around 1hr.

Around 3:30 PM (RO TIMEZONE), our energy supplier had an interruption of service. Our generator started working and supplying power to UPSes, services were still online with no issues.

After ~40mins of working, the generator occured a failure. Our technicians requested the generator maintenance team from the responsible company to come and fix the issue.

Due to the COVID pandemy issue, they told us that they can't arrive in time and they can't provide an estimate for this.

Even with the generator failure, all servers and services continued to run smoothly on the UPSes batteries for ~2 more hours until they were depleted and then the downtime occured.

Our energy supplier fixed their issue after ~1 hr since the batteries were depleted and we got back online.

We are very sorry for this incident and we want to assure you that we do whatever it takes to deliver a great service to our customers, as long as the situation can be handled by us.


Thank you for your understanding!

 

Romanian versionhttps://mserver.ro/index.php/announcements/1/About-the-recent-incident.html?language=romanian

 



Friday, October 23, 2020

« Back